Phone

+1 (800) 452-3304

Email

SS@Straightship.com

Address

Unit 100 8335 Meadow Ave,
Burnaby BC V3N 2W1

Business Hours

08:00 - 21:00 EST Monday - Friday
08:00 - 16:00 EST Saturday

中文

English

Real-time quotes,
place orders online

Simply enter your shipment details, and the system instantly returns quotes from multiple carriers. Say goodbye to back-and-forth emails and handle the entire process—from quoting and price comparison to booking and tracking—online.

Eliminate intermediaries: the quoted price is the final price, and orders are confirmed immediately upon placement.

End-to-end visibility
and real-time tracking.

Tracking updates are provided at every stage, from pickup to final delivery. You can check the status via both the carrier's official website and the Straightship platform, giving you a clear view of your shipment's location and estimated arrival time.

You can answer immediately
whenever a customer asks,
"Where is the shipment?"

Unified Entity,
Professional Services

From failed pickups and delivery exceptions to billing discrepancies—our dedicated operations team handles it all. We coordinate solutions for issues arising before delivery and provide end-to-end assistance with claims filed after delivery.

One-stop service, cross-border
collaboration, simplifying complexity

Ship faster, Safer, And smarter.

A seamless online closed-loop
process—hassle-free and effortless.

Is the process of getting a price quote and placing an order cumbersome?

Handle the entire process—from price inquiries and comparisons to order placement and tracking—online; simply enter shipment details to instantly receive real quotes from multiple carriers via direct access to carrier networks.

A seamless online closed-loop process—hassle-free and effortless.

Professional decision-making
backed by comprehensive service
support.

Is there customer service support available, and can they
respond in a timely manner?

The system shows diverse carrier choices for quick decisions on lead time, cost and past performance. After order submission, via direct access to carrier networks, handling all exceptions and claims to cover end-to-end cross-border logistics.

Professional decision-making backed by comprehensive service support.

Guaranteed delivery with a traceable claims process.

What should I do if a package is damaged?

The operations team coordinates the resolution of any issues arising prior to delivery acceptance; Remove 'or shortages' unless the team confirms this is intentional scope expansion, e ensuring guaranteed delivery and a clear claims process.

Guaranteed delivery with a traceable claims process.

End-to-end visibility and
proactive alerts

Is it convenient to track shipments?
Are there proactive alerts for potential issues?

Tracking data syncs in real time on carrier official site and internal systems from pickup to delivery with dual inquiry channels. It sends proactive alerts for pickup failures, delivery issues or delays to enable prompt coordination
and responses.

End-to-end visibility and proactive alerts

Nationwide coverage, reliable delivery.

By integrating over 30 top-tier U.S. LTL carriers, we have established a nationwide delivery network with no coverage gaps; consistent service standards and contingency plans are in place for both major cities and remote areas, ensuring supply chain continuity.

Which regions does your platform cover, and what carrier
services do you offer?
Nationwide coverage, reliable delivery.

Service Process

STEP 01

Establish connections quickly, respond
immediately.

  • Led by the sales team, establish a business service group (via WeChat or email) with the client's point of contact;
  • The group includes representatives from Sales, Operations, Customer Service, IT, and Product teams.
Our Commitment

Respond to the initial inquiry within 4 hours and complete account opening within 24 hours.

STEP 02

Delivering professional solutions, providing service commitments.

  • Client submits account opening documents;
  • Sign standard contract + non-disclosure agreement (NDA);
  • Pre-fund your account to activate it (US: 1,000 USD / Canada: 1,400 CAD).
Our Commitment

No hidden terms in the contract; sign the standard version quickly. Accounts are ready for immediate use after pre-payment.

STEP 03

Real-time tracking available, proactive progress updates.

  • Log in to the system to obtain a quote;
  • Confirm the quote and place the order;
  • Print the Bill of Lading (BOL) and wait for the driver to pick up the shipment;
  • Receive proactive tracking notifications throughout the entire journey.
Our Commitment

Every milestone is tracked, and proactive alerts are sent for any
exceptions.

STEP 04

Guaranteed delivery, traceable orders.

  • The driver completes the delivery, and the recipient signs the POD;
  • The electronic POD is returned within 24–72 hours;
  • Fees are automatically deducted from your wallet;
  • Supports bill reconciliation and discrepancy adjustments.
Our Commitment

Proof of delivery, traceable billing, and dedicated after-sales support.
 

Contact US

If you have any logistics and supply chain needs, please feel free to contact us. Our team of consultants
will work with you to assess the best solution for your shipment needs.

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Service Guarantees and Important Notes

Timely response at different stages

  • Respond to inquiries within 4 hours; complete account opening within 24 hours.
  • Recommend the optimal carrier based on cargo characteristics and time-sensitivity requirements.
  • Proactively notify and coordinate solutions for issues such as failed pickups or delivery exceptions.
  • Invoice reconciliation, POD re-uploading, claims assistance, and one-on-one follow-up.

Service Guarantee

  • The quoted price is the final price; any on-site discrepancies will trigger a price adjustment.
  • Subject to carrier standards, pickup is available as early as the day after the order is placed.
  • 100% return required, serving as the sole proof of completed delivery.
  • Costs are transparent and traceable, with support for reconciliation.

Common Pricing Considerations

  1. Please accurately select the pickup and delivery address types to ensure an accurate quote.
  2. Special delivery services must be selected when placing the order; a service fee will be charged if they are not selected.
  3. Door pickup service is not available on weekends or U.S. federal holidays.
  4. Please accurately declare information regarding shipment quantity, packaging, and palletization.
  5. If actual dimensions or weight differ from the declared figures, the difference in shipping costs will be charged.
  6. Drivers provide 15 minutes of free waiting time upon arrival; they will depart if this time is exceeded.
  7. Any post-delivery charge adjustments (if applicable) will be issued within 30 calendar days of delivery; no additional charges will be collected after this period.
  8. Please plan your shipment schedules carefully to avoid delays caused by holiday service suspensions.
  9. For deliveries to Amazon or Walmart warehouses, please select a designated carrier.
  10. In the event of shortages or damage, you must note the specific quantity of missing or damaged items on the Proof of Delivery (POD) upon receipt and cooperate with the claims process.
  11. All other issues or irregularities will be handled through one-on-one support from a dedicated customer service representative.

Contact Us

What sets our border crossing services apart?

Flag if strict fidelity is required. If so: Straightship has its own truck transportation network across the United States and Canada. This allows us to efficiently assist clients with cargo transportation across both countries. Additionally, we provide highly competitive door-delivery container drayage services in major port cities across the US and Canada.

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