Drayage - Product - Straightship

Full Coverage of US & Canada Ports, One-Stop Drayage

Covers the US West Coast (LA/LB/OAK/SEA/TAC), East Coast (NY/NJ/SAV/CHS/NOR), the Gulf of Mexico (HOU/NOL), and Canada's core ports including Vancouver and Prince Rupert, along with inland rail terminals such as Chicago, Dallas, and Atlanta. No need to coordinate with multiple trucking companies, we cover all your port needs under one roof.

Clear Turnaround Commitments and Compensation for Delays

Standard container pickup at US ports within 1-2 days; at the Port of Vancouver, appointment booking completed within 2 hours after dual release, with local delivery completed within 24 hours. If a delay is caused by our operational error, a portion of the delivery fee will be waived in proportion to the delay time.

Transparent Pricing, Clear, Itemized Charges

US Pier Pass fees and chassis fees are listed separately and never hidden; Canadian pre-pull fees, drop fees, and per diem/overage fees follow clear, published standards. Fee details are fully traceable.

Four Product Advantages

Full Coverage of Core US & Canada Ports Plus Inland Terminals

Covers the US West Coast (LA/LB/OAK/SEA/TAC), East Coast (NY/NJ/SAV/CHS/NOR), the Gulf of Mexico (HOU/NOL), and Canada's major gateways including Vancouver and Prince Rupert, along with inland rail terminals such as Chicago, Dallas, and Atlanta. One network, covering all of the US and Canada.

Clear Turnaround Commitments with Defined Standards for Different Scenarios

At the Port of Vancouver, appointment booking is completed within 2 hours after dual release, with local delivery within 24 hours of pickup and cross-city delivery within 48 hours; standard container pickup at major US ports takes 1-2 days; pickup at inland rail terminals is completed within 48 hours of arrival. Turnaround times are written into the SLA, with compensation provided for delays.

Transparent Fees — Published Free Time Periods and Surcharge Standards

Clear free-time periods are defined for port demurrage, rail storage, and unloading duration. Surcharges such as pre-pull, drop fees, chassis fees, and Pier Pass are itemized individually, never hidden or bundled.

Fast Response to Exceptions, with Issues Followed Through to Resolution

Customer inquiries are answered within 15 minutes during business hours, and within 10 minutes for urgent issues; a resolution plan for exceptions is provided within 1 hour. If a delay exceeds 2 hours, the customer is updated within 30 minutes along with a proposed solution. A three-tier escalation mechanism ensures complex issues are never stuck with a single person, with management able to step in at any time.

Contact US

If you have any logistics and supply chain needs, please feel free to contact us. Our team of consultants
will work with you to assess the best solution for your shipment needs.

Follow Our WeChat

Service Guarantees & Important Notes

Service Turnaround Time

Provided that the customer's documentation is complete, the container can be picked up normally, the warehouse can accommodate an appointment, and there are no uncontrollable external factors such as port congestion, terminal queuing, severe weather, customs inspection, or capacity shortages, the platform will arrange pickup, delivery, and container return as follows:

Local delivery: within 24-48 hours after pickup; Cross-city delivery: within 48-72 hours after pickup (for reference only, actual timing depends on circumstances)
In the event of an objective third-party delay, the turnaround time is automatically extended and the platform bears no liability for the delay.

Customer Responsibilities

Complete and accurate customs clearance and release documents, delivery address, warehouse contact person, and appointment requirements must be provided at least 72 hours before pickup. Missing, incorrect, or late documentation will directly delay turnaround and incur additional costs; in such cases the platform's turnaround and response commitments are voided simultaneously, and any resulting losses are borne by the customer.
The customer must promptly confirm upon receiving fee details, exception resolution plans, or order change notices; additional charges arising from failure to confirm on time are borne by the customer.
The customer must cooperate promptly with supplementary documentation during customs or warehouse checks; delays and penalties resulting from lack of cooperation are the customer's responsibility.

Exception Response

If exceptions occur — such as release being blocked, a failed appointment, transport delay, or additional charges being incurred, the platform provides real-time progress updates and, once the exception is verified, delivers an initial resolution plan within 24 hours. For sudden issues caused by external agency controls, the pace of resolution is not fully within the platform's control.

Fee Confirmation

For additional charges beyond the original quote, the platform will provide the reason, pricing basis, and supporting documentation; the final settlement amount shall prevail.

Circumstances Under Which Commitments Do Not Apply

Customer documentation submitted incompletely, incorrectly, or late;
Port congestion, yard queuing, extreme weather, road control, customs inspection, capacity shortages, or other uncontrollable external factors;
Customer's late confirmation of fees/exception resolution plans, or refusal to cooperate with verification checks;
Issues arising from the customer's own declaration problems, such as false cargo declarations or concealment of prohibited items.

Service Process

STEP 01

Relationship Building & Account Opening

Sales takes the lead in establishing a service communication group with the customer's contact (WeChat/email)
The group includes: Sales, Operations, Customer Service, IT, and Product
Customer submits account-opening information (company name, contact person, email, phone number)
Standard contract and NDA are signed

STEP 02

Customer Places Order & Provides
Drayage-Related Documents

Customer places the order and provides drayage-related documents 3-7 business days in advance
Customer provides consignee information (including contact person, phone number, and business hours)
Other special requirements (e.g. delivery appointment needed, lift-gate required, etc.)

STEP 03

Execution & Tracking

Customer Service verifies all documentation is complete and correct, then arranges trucking
Pickup progress, in-transit exceptions, and other logistics milestones are shared in real time in the communication group
If issues such as traffic delays or equipment breakdowns occur in transit, the customer is notified immediately
Shipment status is tracked throughout until the cargo arrives at the consignee's location

STEP 04

Delivery & Settlement

POD (Proof of Delivery) is returned within 24-72 hours of delivery
Related fees are consolidated once the container job is completed
Coordination with Finance for payment collection

Contact Us

What sets our border crossing services apart?

Flag if strict fidelity is required. If so: Straightship has its own truck transportation network across the United States and Canada. This allows us to efficiently assist clients with cargo transportation across both countries. Additionally, we provide highly competitive door-delivery container drayage services in major port cities across the US and Canada.